Terms and conditions of sale
– All prices to the public include VAT
– All the wines in our on line shop are really available at our location
– Shipments are always recorded in our accounts with a regular accompanying invoice or receipt
– The published prices may vary depending on vintage and format, which is why PODERE LA VILLA reserves the right to make modifications without any notification
– If payment is made by wire transfer it is necessary to send a receipt of the wire transfer that has been carried out within 3 days of the date of purchase. If this is not done the order will be cancelled.
– We do not sell wine products to persons under 18 years of age
For customer complaints
E-mail: email@example.com – Telephone: +39 055 820840
PODERE LA VILLA shall not in any way be held liable for lost data or lost earnings caused by using the shop online website or its contents.
PODERE LA VILLA apologizes for any spelling, typing, or text translations errors, and it shall not be held responsible for any moral or material damages caused by the same.
Defective goods / damaged shipments
For damaged goods:
Damaged goods may be returned to PODERE LA VILLA within 10 days after delivery
Shipment and packing costs for returning defective goods shall be borne by the customer
Defective goods shall be replaced by PODERE LA VILLA with the same articles, or if they are no longer in stock, with an article of the same value
For damaged shipments:
If the order is made up of a number of items, return to sender only damaged packages by signing the courier’s transport document and including the wording “with reservation”
If the order is made up of only one item, which has been damaged, return the entire package to sender.
If goods to replace damaged one are out of stock, you will be contacted for a replacement, and if you do not find an alternative product in our catalogue PODERE LA VILLA shall reimburse the sum you have paid. Any shipment costs for the return of damaged packages and for the delivery of replacement articles shall be exclusively our responsibility.
(Right of withdrawal)
Purchases on the shop of PODERE LA VILLA website are subject to the regulations defined by Legislative Decree 206/05, which guarantees the right of withdrawal, for any reason, from the purchasing contract.
Conditions for the right of withdrawal:
Purchased goods must be substantially intact
The right of withdrawal is only reserved for natural persons, thereby excluding purchases made by retailers or persons in any capacity that buy goods for re-sale to third parties
The shipment costs for returned goods shall be borne by customers
When goods arrive at our warehouse they are checked to assess any damage or tampering (the substantial intactness of returned goods is an essential condition for exercising the right of withdrawal). We therefore recommend paying the maximum amount of attention when packing goods, and we recommend using original packaging or other packaging that is certified for the shipment of bottles
In order to exercise this right a communication must be sent declaring that it is being exercised, and the goods must be returned within 15 days of this communication
The procedure that must be followed:
A declaration that you wish to exercise your right to cancel the order, to be sent via e-mail to the following address firstname.lastname@example.org within 10 days of receiving the goods you ordered. The declaration must contain the following data:
Order number and date
Invoice number or receipt
Identification code for the articles you are returning as described in the invoice
Your bank details (IBAN code)
Before returning goods you have to wait for a communication from our company which will authorize you to return them. After receiving this communication you have 15 days to return the goods you have cancelled to the following address:
AZIENDA AGRICOLA PODERE LA VILLA, via Pisignano, 34– 50026 San Casciano in Val di Pesa (FI)
PODERE LA VILLA commits to reimbursing customers within 14 working days of receiving goods, crediting an amount equal to the value of the goods as described in invoices. The aforementioned amount does not include delivery costs that shall be borne by the customer. This is in compliance with article 5, section 6, of Legislative Decree n. 185 dated 22/05/1999)
We ship only to the following countries:
EEC COUNTRIES: BELGIUM, FRANCE, GERMANY, LUXEMBURG, THE NETHERLANDS, SPAIN, PORTUGAL, AUSTRIA, IRELAND, SWEDEN, DENMARK, FINLAND, GREECE.
BULGARIA, ESTONIA, LATVIA, LITHUANIA, POLAND, SLOVAKIA, CZECH REPUBLIC, SLOVENIA, HUNGARY, ROMANIA
USA: ALL STATES EXCEPT ALABAMA, ARKANSAS, KENTUCKY, NEW HAMPSHIRE, MICHIGAN, MISSISSIPPI, NORTH DAKOTA, SOUTH DAKOTA, UTAH
CANADA*, HONG KONG, NORWAY, SINGAPORE.
*: Custom duties for shipments to Canada are to be paid by the recipient”